The World's Top 10 airlines announced at the 2010 World Airline Awards

Asiana Airlines won the prestige Airline of the Year award at the 2010 World Airline Awards, that took place in Hamburg. 

Asiana Airlines was named winner of the Airline of the Year 2010 title, ahead of Singapore Airlines (2nd) and Qatar Airways in 3rd place. 

Some 40 different airlines from around the world assembled to receive their accolades, which were handed out by Mr Edward Plaisted, Chairman of Skytrax. The award winners are selected by the airline industry's most important audience, it's customers. 


 


More than 17.9 million air travellers from over 100 different nationalities took part in the 10 month survey, between July 2009 and April 2010. The awards are respected and recognised around the world for being the only truly global, independent passenger survey of airline standards, and are known as "the Passenger's Choice". 

Commenting on the Airline of the Year 2010 award received by Asiana Airlines, Mr Plaisted said: "this is a fantastic achievement for Asiana Airlines to be named winner of this top Airline of the Year Award, and Asiana Airlines are clearly meeting and exceeding their customer's expectations. This award represents a true recognition of the front-line product and service that Asiana Airlines is delivering to it's customers, and the award slogan of 'The Passenger's Choice' underlines the fact that Asiana Airlines are succeeding in satisfying the hardest critics - their users." 

Asiana Airlines President and CEO, Mr Young-Doo Yoon, said : "We would like to express our most heartfelt appreciation to our customers who voted us for Skytrax 2010 Airline of the Year Award. Asiana Airlines is extremely honored to be recognized as the world's top airline by our customers and to be awarded our industry's highly esteemed accolade from Skytrax. To be the winner of the 2010 Airline of the Year Award is even more special and holds greater meaning, as it is 'The Passenger's Choice'." 


The final top 10 places in the Airline of the Year were: 

1.  Asiana Airlines
2.  Singapore Airlines
3.  Qatar Airways
4.  Cathay Pacific
5.  Air New Zealand
6.  Etihad Airways
7.  Qantas Airways
8.  Emirates
9.  Thai Airways
10. Malaysia Airlines



THE 2010 AWARDS SUMMARY IS LISTED BELOW: 

Airline of the Year
WINNER: Asiana Airlines 

Best Low-Cost Airline Worldwide
WINNER: Air Asia 

Most Improved Airline
WINNER: Garuda Indonesia 

Best Regional Airline
WINNER: Dragonair 

Best Leisure / Charter Airline
WINNER: Thomson Airways 

Best Cabin Staff
WINNER: Singapore Airlines 

Best Inflight Entertainment
WINNER: Emirates 

Best Airport Services
WINNER: Thai Airways 

Best Economy Class
WINNER: Malaysia Airlines 

Best Premium Economy Class
WINNER: Qantas 

Best Business Class
WINNER: Qatar Airways 

Best First Class
WINNER: Etihad Airways 

Best Airline : Transatlantic
WINNER: Virgin Atlantic 

Best Airline : Transpacific
WINNER: Cathay Pacific 

Best Airline : Africa
WINNER: South African Airways 

Best Airline : Asia
WINNER: Asiana Airlines 

Best Airline : Australia/Pacific
WINNER: Air New Zealand 

Best Airline : C America/Caribbean
WINNER: TACA Airlines 

Best Airline : China
WINNER: Hainan Airlines 

Best Airline : Eastern Europe
WINNER: Malev Hiungarian Airlines 

Best Airline : Europe
WINNER: Lufthansa 

Best Airline : India/Central Asia
WINNER: Kingfisher Airlines 

Best Airline : Middle East
WINNER: Qatar Airways 

Best Airline : North America
WINNER: Air Canada 

Best Airline : Northern Europe
WINNER: Finnair 

Best Airline : South America
WINNER: LAN Airlines 

Best Airline : South East Asia
WINNER: Singapore Airlines 

Best Airline : Southern Europe
WINNER: Turkish Airlines 

Best Airline : Western Europe
WINNER: Lufthansa 

Best Airline Alliance
WINNER: Oneworld Alliance 

Best Airline Lounge - Business Class
WINNER: Virgin Atlantic 

Best Airline Lounge - First Class
WINNER: Thai Airways 

Best Airline Seat - Business Class
WINNER: Singapore Airlines 

Best Airline Seat - Economy Class
WINNER: Kingfisher Airlines 

Best Airline Seat - First Class
WINNER: Etihad Airways 

Best Airline Seat - Premium Economy Class
WINNER: Qantas Airways 

Best Low-Cost Airline Africa
WINNER: Kulula 

Best Low-Cost Airline Asia
WINNER: Air Asia 

Best Low-Cost Airline Australia/Pacific
WINNER: Virgin Blue 

Best Low-Cost Airline Europe
WINNER: Air Berlin 

Best Low-Cost Airline India
WINNER: IndiGo 

Best Low-Cost Airline Middle East
WINNER: Air Arabia 

Best Low-Cost Airline North America
WINNER: Virgin America 

Best Low-Cost Airline South America
WINNER: GOL 

Best Onboard Catering - Business Class
WINNER: Qatar Airways 

Best Onboard Catering - Economy Class
WINNER: Turkish Airlines 

Best Onboard Catering - First Class
WINNER: Etihad Airways 

Staff Service Excellence Award - Africa
WINNER: South African Airways 

Staff Service Excellence Award - Asia
WINNER: Malaysia Airlines 

Staff Service Excellence Award - Australia/Pacific
WINNER: Air New Zealand 

Staff Service Excellence Award - C America/Caribbean
WINNER: TACA Airlines 

Staff Service Excellence Award - China
WINNER: Hainan Airlines 

Staff Service Excellence Award - Europe
WINNER: Swiss Int'l Airlines 

Staff Service Excellence Award - India/Central Asia
WINNER: Kingfisher Airlines 

Staff Service Excellence Award - Middle East
WINNER: Qatar Airways 

Staff Service Excellence Award - North America
WINNER: WestJet 

Staff Service Excellence Award - South America
WINNER: LAN Airlines 


 


 


 

THE SKYTRAX 2010 WORLD AIRLINE AWARDS

Over 40 airlines from around the world assembled at the World Airline Awards in Hamburg  to receive their accolades. The award winners are selected by the airline industry's most important audience - it's customers. 

More than 17.9 million air travellers from over 100 different nationalities took part in the 10 month survey, July 2009 to April 2010. The awards are respected and recognised around the world for being the only truly global, independent passenger survey of airline standards. The World Airline Awards were established in 1999, and are known across the globe as "the Passenger's Choice" awards. The 2009/2010 Survey included over 200 airlines, from largest international airlines to domestic carriers. 

The survey measures over 38 items of airline product and service standards. Assessing the customer experience across Airport and Onboard environments - check-in to boarding - onboard seat comfort, cabin cleanliness, food, beverages, IFE and  staff service.

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