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Wednesday, March 23, 2011

How to delete files from McAfee Quarantine folder

.bup files in the quarantine folder

This question has been Answered.

I have over 15 thousand .bup files in my quarantine folder and can't erase them.  I thought McAfee was supposed to erase these files daily.  Also, when I go to my McAfee settings and click on help nothing happens.  The links are all dead.

Correct Answer by dougr_t3_support  on Nov 16, 2010 4:25 PM


 

When a file gets quarantined it gets put into the quarantine folder and a .bup extension. If you have 15,000 .bup files, VirusScan has been doing its job and caught 15,000 things.

 
 

You can't go and delete them because Access Protection is doing its job protecting the McAfee folders.

 
 

To get rid of them:

 
 

Open your McAfee product by clicking the M icon on the desktop or near the system clock.

Click Navigation in the top right corner

Under Settings, Click General Settings and Alerts

Expand the Access Protection drawer and uncheck Use Access Protection

Click Apply

Leave Security Center open

 
 

On XP Open C:\documents and settings\all users\application data\mcafee\virusscan\quarantine

Delete all the .bup files

On Vista and Windows 7 Open C:\programdata\mcafee\virusscan\quarantine

Delete all the .bup files

Go back to Security Center and check Use Access Protection

Click Apply

Close Security Center

 
 

Regards,

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1 comment:

G said...

This worked perfectly! I had 50,000 quarantined files, and trying to use the Mcafee Navigation/delete potentially unwanted programs did not work - it spun its wheels for 7 hours and never finished - just too many files for it. The beauty is now that the 50,000 are gone, only a few thousand build up in a month (this is normal, and you want these quarantined), and then the Navigation software works great to easily and quickly delete them. Thanks again, Geod

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